In their own words

Saya Sutaman Ali ( pang 5) & isteri Kamsita Salleh mmengcapkankan ribuan terima kaseh kpada Hagel Travel terutama Hj Mustapha,Hj Md Harris dn Hj Agil sendiri.
Syabas terbaik👍 untok mereka semua👏 bagi kita yg kali pertama melalukan ibadah Umrah satu pengalaman yg sukar dilupekan semoga mendapat umrah yg mabrur walaupun ada antara kita kurang sihat tapi tidak memudaratkan.Insyaallah dgn izinya jika diberi kesihatan dn kesempatan mudah²an dpat kembali lagi kesini🕋. aamin²
Saya akhiri dgn ucapan terimakaseh buat semua maaf dzahir batin🙏wassalam.🤲

Saya Firdaus sekeluarga, Siti Farhanah and Ayden Alfi ingin mengucap terima kasih atas segala pertolongan dari pihak Hagel dan Jemaah dalam masa kami di sana sampai ke SingapuraMaafkan sekiranya ada kekurangan dari pihak kami. Terima kasih jugak yang membantu ibu dan mak cik saya sepanjang perjalanan ( Saamah & Jamakyah )Terima kasih Hagel, Ustaz Lazim / Ustaz Redha / Ustaz Syed Agil / Ustaz Zul / Hajah Rosni dan kaki tangan yang lainAlhamdulillah semua selamat sampaiSemoga kita berjumpa lagi———————————————-On Behalf of me Firdaus and family, Siti Farhanah and Ayden alfi, would like to say Thank you to everyone from Hagel and Jemaah for helping us out from the start of the tour till we reached safely in Singapore
Apologies for any shortcomings from our end. Thanks also for assisting my mother and aunty through out the journey ( Saamah / Jamakyah )
*Thanks to Hagel Staff as mentioned *
Alhamdulillah all is safe back in Singapore.

Terima kasih encik Agil, encik Jalil, encik Rahman, dearie Fatin dan Redha kerana telah menguruskan yang terbaik sepanjang perjalanan umrah kami termasuk segala bantuan dan keperluan kami disana, dari mula sampai akhir. Semoga Allah merahmati dan berkati Hagel Travel dan semua team Hagel.Kepada semua jemaah yang dikasihi, terima kasih kerana menjadi sebahagian dari keluarga kami sepanjang perjalanan umrah kami disana. Semoga Allah merahmati dan berkati jasa baik semua terhadap keluarga saya, lebih2 lagi terhadap mak saya.Saya (Kartini), mak (Junaidah) dan bapak saya (Saat) akan mengundurkan diri dari chatgroup ini.Terima kasih semua ❤️

Terima kasih juga dari buat semua
Pegawai pegawai dan juga Encik Agil yang bertanggong jawab ,layanan pada jama'ah kita yang bertarikh
26.Nov. hingga 6 Dec.2022. Kami telah selamat sampai ke S'pore dengan selamat.
Dengan kerja sama kita semua BERKAT "SABAR & SENYUM "

Alhamdulillah syukur ya allah pada Haji Hagel , Najib and Zulkarnian yang menilong n memberi bantuan buat saya Yaccob dan isteri ketika ada di Mekkah dan Madinah n saya mohon ampun dan maaf kalau ada kesilapan dan kasar bahasa ketika berada di kedua tanah suci .Dan terima kasih lagi sekali buat Hagel Travel dan saya akan recommend ahli keluarga, saudara mara dan sahabat saya untuk mengunakan hikmat Hagel travel untuk buat umrah dan haji . InshaAllah dan maal salam buat semua.

Terimakasih banyak-banyak Tuan Agil, Hajjah Zainab, Haji Haris, Ustaz Lazim, Zulkifli Che Dan dan Ustaz Shukri kerana menolong untuk membuat umrah saya kali ini, dengan izin Allah, satu pengalaman manis yang saya tak akan lupakan selama-lamanya. Semoga Alllah senantiasa permudahkan segala urusan-urusan anda dan terus memberkati segala usaha-usaha anda semua. Allahu Akbar! Allahu Akbar!

Hairil dan saya juga ingin mengucapkan terima kasih kepada keluarga besar Hagel kerana telah menjalankan tanggungjawab dan bimbingan dengan sungguh baik dan penuh kesabaran. Tiada sebarang rungutan daripada kami. Terima kasih kepada Ustaz Lazim, Haji Haris, Aunty Zee, Uncle Agil Dan Redha kerana selalu berfikir tentang kesenangan kami dan sentiasa memberi penjelasan apabila kami mempunyai kemusykilan. Please rest well all of you!! Semoga Allah swt balaskan niat baik anda semua. ❤️Terima kasih kepada semua jemaah kerana telah mendorong kami yang first timers untuk memberikan terbaik dalam menunaikan ibadah. Minta maaf kalau tersalah silap bahasa atau mengguris hati tanpa kami sedari. Maklumlah saya suka berbual 🤣🤣 hingga kami bertemu lagi 💕

Kami Said Abdul Rashid sekeluarga ingin mengucapkan jutaan terima kasih kepada Hagel travel termasuk Uztaz Lazim, Hj Haris, Hjh Zainab, Hj Agil dan semua pegawai² Hagel travel yg bynk membantu kami dan permudahkan semua urusan² kami di sana. Semoga Allah juga akan mempermudahkan segala urusan² Hagel travel.Kami juga ingin memohon maaf kepada semua atas segala kekurangan kami. Alhamdulillah, kami amat berpuas hati dgn khdimat Hagel travel. Terima kasih.

Alhamdulillah. We were given the chance to join the Baitul Maqdis Tour this time round & mashaAllah, it was such a humbling & an eye opening experience. Faced some challenges at the start but it was comforting to have Ustaz Lazim & Hjh Farizan who never failed to check on all jemaahs to ensure no one was left behind. They went extra miles to not only help ensure the comfort of their jemaahs, but they also ensure that we have a smooth & enriching experience. Always guiding us when in doubt no matter how small the matter is. Even though Hjh Farizan was feeling under the weather, she didn’t neglect her duties & took care of all the jemaahs who were sick as well, & I find that very admirable. The itinerary as a whole were all well planned out for the duration of the trip. All in all, it was such a fulfilling experience & we’re thankful to be under great care throughout the whole journey. I hope there’ll be a chance for us to repeat the experience again, inshaAllah.

First Umrah Alhamdullilah! Wonderful and terrific experience guided by Ustaz Syed Agil and pegawai Hajah Zainab! Well recommended as they kept on checking on us and keeping us updated ensuring that everything is smooth sailing. First and insyaAllah definitely not my last umrah with them.

From day one when we met Ustaz Lazim he explained everything to us and put at ease. Ustaz Lazim and Ustazah Zainab where always available and helpful in any needs or requirements we had during our stay in makkah and madina.
The group was very organised and everything went to plan alhamdulilah. Definitely recommend. Will definitely return.

This is the second time with Hagel. First umrah done in 2012 and now Haj. They didn't fail me in anyway.
Service improved.
2012- Madinah to Mekkah by coach
2019- Madinah to Mekkah by Air.
Wonderful!!!!
Tuan Hj Syed Aqil himself has never disappeared from our sight, let alone his officials, Ustaz Lazim, Hj Haris, Ustazah Zainab, Hj Shukri, Hj Nabil and Hj Nabawi, they were with us all the time, even for shopping.
Besides the normal menu we were treated to Nasi mandi and Al Baik by Tuan Haji himself.
There were close knit ties between the jemaah.
Thank you Hagel for making our Haj experience such a wonderful journey.

It was our family first trip to Umrah and have heard fantastic reviews of Hagel from our relatives and we decided to give it a shot. From the beginning of classes, the resources that come in a form of booklet ( dua's, niat, qasidah etc ) provided by Hagel is clear cut. As a first timer, it was super useful.
Upon arrival in the airport for departure, all (distributing of lanyards, passports and luggage tags) was very systematic which I personally preferred . We felt a sense of belonging to Hagel!
Hjh Farizan or I call her Aunty Farizan was meticulous in ensuring all of us board the plane and endlessly doing her head count. It wasn't easy being her but all salutes goes to her! She tried her best to get to know all of us. Despite her health, she always give her 110% making sure her jemaah are all ok. Power la u Aunty!
Day by day from Madinah to Mecca, Hagel has few insider intels that allowed us jemaah to have a smooth ibadah such as which door will open for Taman Raudhah. It was masyaallah.
Special thanks to Ustaz Lazim and the Hagel Brothers for leading our tawaf and Saie
Definitely there will be many many times more again to be with Hagel!

Alhamdullilah we have returned from our second umrah with Hagel yesterday (7/11/19 to 18/11/19). Time and again we have been immensely satisfied with the service rendered. The two officers with us (Uztaz Lazim and Ustazah Zainab) were knowledgeable on ibadah and they were also extremely patient when managing the jemaahs . I was initially worried abt this trip as we would be bringing 3 young kids as well as my MIL Not once did the both of them showed any hint of annoyance when handling them .. as a result their positive treatment to the kids all the jemaah were like old friends at the end of the trip .
They were also efficient in helping us manage our last minute request for wheelchair assistance for my MIL during her umrahs snd arranged for their own officials who help guide my MIL on the dua and zikirs during her 3 umrahs.
What was most impressive was that they continued to remind and guide the jemaah on salah while they are travelling from place to place.
Ustazah zainab ensured that we were well taken care of from the time we depart from Changi airport till the time we returned and even went the extra mile of reminding us on how to perform our Salah in the plane.
Ustaz Lazim was extremely knowledgable on the history of mekkah and medina that the 3 young jemaah that we brought along with us could understand the history of Islam and mentioned that they are missing mekkah and medina already !! Kudos to Hagel Travel and indeed to have 2 very valuable employees with you .. Inn Shaa Allah till next time.

Alhamdulillah we made the right choice to perform our family umrah with Hagel! Uztaz Lazim was very selfless despite the test he faced. Hajjah Fatimah was also very proactive in managing our big group. Hotels were superb, and the ibadah umrah was conducted with true commitment and to the best of the officials abilities. Thank you Hagel, In Shaa Allah we will support Hagel again in the near future. Our duas for Uztaz Lazim to get well soon and the rest of the Hagel team and not forgetting our dear Jemaah who were with us from 7-17 Dec’2019! Semoga Allah SWT gives us all Umrah Yang Mabrur In Shaa Allah. From : Mr/Mrs Halim & Family.

Excellent service! We were very well taken care off during our Umrah. Will definitely consider them again for next Umrah Insya allah.

Alhamdulillah.... kami sekeluarga... saya..isteri.. anak2 dn menantu serta cucu dan jemaah2 yg lain telah mengikuti Hagel Travel & Tour melalukan umrah pada 10hb march hingga 19hb march 2018... sungguh menakjubkan walau ini pertama kali bagi saya dn sebahgian keluarga melakukan umrah... shukur kehadrat Allah dan terima kasih yg tk terhingga pada encik Syed Agil boss Hagel Travel dan pemimpin kami Ustaz Lazim serta Haji Harris.... We loved it

3 times I went for umrah, Alhamdulillah, with Hagel and not once there's a hiccup from their end. Very professional. Hospitable. Honest. Insightful. And hold to their amanah on their end. In Shaa Allah. No matter if you're a first timer or a seasoned Umrah goers: I STRONGLY RECOMMEND HAGEL TRAVEL!!!! WALLAHI!!!

Alhamdulillah, keluarga saya selamat pulang di Singapura semalam. Setinggi perhargaan buat Encik Syed Agil dan isteri, yang telah memberi perkhidmatan 5* pada kami sekeluarga serta jemaah jemaah lain. Terima kasih kerana menjemput dan menghantar kami di airport dan memastikan segala galanya terurus dengan baik. Terima kasih kepada Haji Haris, yang banyak membantu dan menunjuk ajar kepada kami. Haji Haris adalah seorang yang amat prihatin dan mengambil berat tentang semua jemaah. Haji Haris selalu menjaga makan minum dan solat kami serta memastikan semua jemaah selesa dan terang dengan jadual yang diberi. Kepada Ustaz Lazim, terima kasih kerana membimbing kami dari mula (di kelas kursus) hingga selesai ibadah umrah kami. Kami selesa dengan cara ustaz mengajar, mudah untuk kami fahami. Ustaz juga sering bertanya khabar kami untuk memastikan kami dalam keadaan sihat. Saya pasti semua jemaah kumpulan kami (10 Mar-19Mar) amat berpuas hati dan berterima kasih kepada seluruh kaki tangan Hagel Travel & Tours. Kami mendoakan yang terbaik buat semua. In sha Allah, kita bertemu lagi.

Terima kasih Ustaz dan juga Encik Syed Agil yang banyak memberi bimbingan dan nasihat pada kami dari awal, hingga selamat kembali ke pangkuan keluarga tercinta. Semoga Allah S.W.T. memberi kesihatan, murah rezeki dan melindungi anda sepanjang masa. Aamiin Aamiin Aamiin ya Robbal Alamiin.

Sincere thanks pada Encil Agil yang selalu perihatin dan mengambil berat on Jemaah-Jemaah Hagel's well being. Such a humble and generous boss who is always there for us and updates us on all of the latest information. Terima Kasih sekali lagi pada Encil Agil, Ustaz Lazim dan pegawai-pegawai dari Hagel Travel & Tours for making our Hajj and Umrah journey a pleasant and memorable one. Alhamdulillah. Jazakallahu khair. May Allah S.W.T. kurniakan kesihatan serta di luaskan rezeki. Aamiin yra.

Sekali lagi kami ucapkan banyak terima kasih pada Hagel Travel. Pak Agil, Ustaz Lazim, Official team dan semua Tuan Haji dan Puan Hajjah. Semoga hubungan silaturahim kita menjadi berkah di masa-masa mendatang. Amin…

Salam to all and thank you for everything from day 1 till the end. Memories will be cherish forever!

Terima Kasih atas bimbingan Ustaz dan terima kasih rakan-rakan haji dan hajjah kerana memberi senyuman tiap kali kita bertemu.
Kalau makan Buah Semangka,
Jangan Lupa Buang kulitnya,
Walau pertemuan kita sebulan sahaja,
Takkan lupa sepanjang masa

Insya’Allah sekali lagi saya serta suami ucapkan terima kasih atas bimbingan, kesabaran an nasihat Ustaz kepada semua jemaah.

Terima kasih Ustaz diatas bimbingan dan kesabaran Ustaz kepada semua jemmah dan terima kasih Encik Agil diatas pertolongan serta nasihat sepanjang perjalanan kami ke tanah air.

Terima Kasih Ustaz atas segala pertolongan. Bimbingan dan nasihatnya….

Syed Agil dan Ustaz Lazim, saya sekeluarga berterima kasih atas segala usaha dan bimbingan pada kami. Penuh dengan kesabaran membawa penuh keindahan dan kesabaran. Semoga kami mendapat Haji Mabrur diRahmati Allah S.W.T. Aamiin ya Rabbal alamiin. JazakaAllahu Khairan Kasiran pada Hagel Travel and family serta pegawai-pegawainya. Yang senantiasa memberi senyuman pada kami semua.

Terima Kasih Ustaz diatas bimbingan, pertolongan serta nasihat sepanjang perjalanan kami dari sini hingga sekembalinya kamike tanah air.

Ustaz Lazim. A million thanks to his guidance, patience and kindness. One of the coolest, sporting and humble Ustaz I had known and respect. May Allah Taala give him the best dunia dan akhirat and ditemukan jodoh yang terbaik buat beliau. Amin.

A million thanks to the respected Hagel Boss, Yang berbahagia Syed Agil. His leadership, kindness, humbleness and countless efforts can be felt deep in our hearts. We are deeply moved by his work. He was there at every step both seen and hidden. May Allah Taala blessed him to Jannah and grant his family and him good health. Amin.

Assalamualaikum. Saya, Soherni dan suami Muhammad Idris, baru pulang menunaikan ibadah Haji dan Umrah under Thoiyyibah Express Package Sept 2016. Alhamdullilah. \u000bKami berdua mengalu-alukan, recommend highly for all future jemaah to take up Hagel Travel Singapore as your first choice of travel agent for both Umrah and Haji for you and your family. Insya’Allah.
Hagel Travels is not too commercialised in comparison to others, thus, it maintains its authenticity and delivers its service at a highest level, from the beginning to the very end (from the first Umrah/Haji lesson till arrival back to Singapore) They had honoured every word they promised. At every stage, Hagel travels is there with us, guiding and supporting all the jemaah genuinely and whole heartedly. All the jemaah are deeply moved by their genuine efforts and guidance. With their vast experience and contacts in Makkah and Madinah, they had made every step smooth and memorable for all of the jemaah, both young and old, local and non-locals.
We would like to thank the whole team of Hagel Travel for going all out, way above their call of duty especially to The Honourable Ustaz Lazim, The Honourable Syed Agil and Hajjah Reshma and Naz.
May Allah Taala bless all of you to Jannah and Hagel Travel with abundant rezeki so that all future jemaah Haji and Umrah are able to experience and enjoy the highest level of Ibadah Haji and Umrah under the leadership of Ustaz Lazim, Syed Agil and team. \u000bAmin ya rabal allamin. Marha Marha!

Assalamualaikum kepada semua Jemaah Haji 2016 yang di pimpin oleh Syed Agil Alkaff. Saya serta isteri sangat senang hati bersama pihak Hagel Travel. Haji kali ini adalah haji yang paling istimewa dari haji yang pernah kami kerjakan sebelum ini. Terima kasih sekali lagi buat Hagel Travel & Tours.

Kepada Tuan Agil and staff, Mashaallah tak di sangka dan tak di duga, dalam senyap-senyap dan dalam senyuman, you have fulfilled and meet to all the expectations of Jemaah with your hardwork and keikhlasan! I vote for you! Thank you!!

Alhamdulillah semua Jemaah telah selamat pulang & mudah-mudahan semua dalam keadaan sihat dan sejahtera selalu. Di sini kami sekali lagi ingin mengambil kesempatan untuk mengucapkan jutaan terima kasih kepada Hagel Travel especially Hj Agil & Ustaz Md Lazim for the excellent service dan sebab sabar melayan kerenah kami. Terima kasih Ustaz Md. Lazim atas semua bimbingan Ustaz. Semoga kita semua mendapat Haji mabrur.

Alhamdulillah. Mr Syed, Ustaz Lazim, Haji Jalil, Ustaz Hassan and all his pegawai are very dedicated.\u000bThe team really take care of our welfare very well from food to health.\u000bAs a first timer for Umrah, with the teaching and guidance with Ustaz Lazim who takes the lead and his team, makes me feel secure and enthusiastic to do more even at the 4th Umrah I was really not well with fever and sinusitis.Thank you Haji Jalil who had make arrangement for my daughter and me to see doctor at Mecca which allows me to complete the 4th Umrah the next day. Alhamdulillah.\u000bWhat Ustaz Lazim and teams had done is marvellous and money can't buy. \u000bMy prayers for the team is to stay in good conditions and healthy always. May Allah protect and take care of their safety always. \u000bAmin. Going for this Umrah was really an eye opener and a fruitful Umrah. Alhamdulillah. \u000bWassalam.

Berurusan dengan pihak Hagel Travel & Tours, dari mula saat membuat phone enquiries, bersua muka dengan staff di pejabat, hingga ke tahap membuat booking & mengahidiri kelas Umrah (walaupun hanya untuk 2 hari Ahad) memberi kami kepuasan & perspektif yang berbeza tentang perjalanan ibadah Umrah, lebih-lebih lagi buat isteri yang baru pertama kali di jemput ke sana. Seluruh tenaga kerja, staff & pegawai Hagel Travel & Tours were very helpful and friendly.Perjalanan Ibadah kami selesa dengan penginapan serta makan/minum yang baik dan tak pernah berkurangan apa pun. Syabas kepada pihak pengurusan & team Hagel Travel & Tours kerana memberi khidmat yang cemerlang! Memang benar bak kata slogan anda – ‘BERKHIDMAT DENGAN BERDEDIKASI’

Kepimpinan dan penerangan mengenai sejarah sesuatu tempat dari tuan Syed Agil sangat berkesan dan kami dapat banyak ilmu dan penghayatan terutama bagi-bagi anak-anak kami. Begitu juga dengan Ustaz Lazim dengan kepimpinan nya dan keilmuan nya sungguh baik. Tahniah bagi semua staff terutama Ustaz Lazim, Tuan Haji Jalil, Ustaz Hassan, Tuan Zaki dan Puan Hajjah Zuraidah diatas kesabaran dan layanan keatas semua Jemaah. Teruskan khidmat anda semua. Semoga Allah merahmati Tuan Syed Agil dan staff semua. Amin…..

Kami amat berpuas hati dengan setiap perkara yang diuruskan dari pihak Hagel Travel. Dedikasi yang ikhlas ditawarkan dari setiap pegawai membuatkan pengelaman pertama Umrah kami sungguh indah. Sesungguhnya, tiada apa buat kami untuk ‘complaint’ kerana kesuluruhanya hamper sempurna. Insya’Allah, jika diberi rezeki dan peluang untuk ke Umrah lagi, pastinya Hagel Travel menjadi pilihan kami. Syabas buat Hagel Travel dan jutaan terima kasih kepada setiap pegawai yang terlibat!

Everything is good on our side. We really appreciate having you guys guiding us all through out the Umrah. We were never neglected or lost. All Ustaz & Ustazah are very helpful. Thank you Hagel Travel for the 5 star service!! (Hotel Movenpick Madinah & Hotel Hilton Suite Makkah was SUPER FANTASTIC!! Keep it up the good work & Services!)

Love the service! Take care and give full attention to anyone who needs. Always smiling and giving out positive vibes. Thank you for the 15days service. It was amazing. Keep it up!

Ustazah who brought the ladies to Raudhah in Masjidil Nabawi was very efficient. Please keep getting her services.

Ustaz Lazim, Hajjah Zainab, Imam Zaki, Haji Haris and Ustazah Salmah were awesome. Very committed and ensured that safety and comfort were rendered to every single Jemaah. Every Umrah trip with Hagel Travel & team was very fulfilling.

Insya’Allah kalau diberi kesempatan untuk saya dan keluarga pergi Haji/Umrah saya akan menggunakan khidmat Hagel Travel & Tours. Terima kasih banyak-banyak kerana telah memberi layanan yang sungguh baik!!!

Dengan sikap professionalism dan ramah dari enquiries, booking dan class Umrah. Alhamdulillah kami mendapat pengurusan terbaik dari Hagel Travel & Tours! Alhamdulillah, kami sangat bersyukur mendapat mutawwif & pegawai leader yang cekap, jujur dan amanah.

Alhamdulillah, I enjoyed my Umrah trip with Hagel Travel. Considering my muhrim request, the staff at the main office was kind and polite in explaining and dealing with my situation. Will definitely recommend Hagel Travel to my friends who have similar challenges. Accomodation and food was great which made our ‘Ibadah’ comfortable. Thank you HAGEL TRAVEL!!

My husband and I do not have FB. We are among those who are not fans of FB. But if we have one we will post the excellent services that Hj Agil, Ustaz Lazim have provided us since the time that we registered with Hagel Travel & Tours. Naz was very friendly and warm everytime we visited your office and when we started our Hajj trip, Haji Agil and Ustaz Lazim guide us through our journey step by step.They have shown commitment, dedication and responsibility in discharging their obligation. My husband and I do not have FB. We are among those who are not fans of FB. But if we have one we will post the excellent services that Hj Agil, Ustaz Lazim have provided us since the time that we registered with Hagel Travel & Tours. Naz was very friendly and warm everytime we visited your office and when we started our Hajj trip, Hj Agil and Ustaz Lazim guide us through our journey step by step.They have shown commitment, dedication and responsibility in discharging their obligation.This is my first time doing hajj and they have made my journey beautiful and memorable experiences. Kudos! To Hagel Travel & Tours. May Allah rewards you for carrying out the 'Amanah' with full conscience. Insya Allah

Berurusan dengan pihak Hagel Travel & Tours, dari mula saat membuat phone enquiries, bersua muka dengan staff di pejabat, hingga ke tahap membuat booking & mengahidiri kelas Umrah (walaupun hanya 2 sesi di 2 hari Ahad) memberi kami kepuasan & perspektif yang berbeza tentang perjalanan ibadah Umrah, lebih-lebih lagi buat isteri yang baru pertama kali di jemput kesana.Seluruh tenaga kerja, staff & pegawai Hagel Travel & Tours were very helpful & friendly.
Di sini kami ingin mengambil kesempatan untuk menyatakan penghargaan, syukur & terima kasih kami kepada pegawai, mutawwif, leader yang turut serta dalam misi kami. Haji Haris ada lah seorang yang sangat tinggi dedikasi & bertenaga memberi motivasi & informasi kepada kami.Sangat kotmitmen tehadap urusan-urusan jemaah, ibadah & tunjuk ajar yang tak mengenal jemu & lelah, prihatin terhadap keselesaan kami di Madinah Al-Munawarah & di Mekah Al-Mukaramah. Alhamdulillah kami sangat bersyukur mendapat pegawai, mutawwif, leader yang cekap, jujur & amanah!
Perjalanan ibadah kami selesa dengan penginapan serta makan/minum yang baik & tak pernah berkurangan apa pun.
Syabas! Kepada pihak pengurusan & team Hagel Travel & Tours kerana memberi khidmat yang cemerlang! Memang benar bak kata slogan anda "Berkhidmat Dengan Berdedikasi"

Kami amat berpuas hati dengan setiap perkara yang diuruskan dari pihak Hagel Travel.Dedikasi yang ikhlas ditawarkan dari setiap pegawai membuatkan pengalaman pertama Umrah kami sungguh indah. Sesungguhnya, tiada apa buat kami untuk 'complaint' kerana keselurahannya hampir sempurna.
In sya Allah, jika di beri rezeki & peluang untuk ke Umrah lagi, pastinya Hagel Travel & Tours menjadi pilihan kami. Syabas! buat Hagel Travel & Tours & jutaan terima kasih kepada setiap pegawai yang terlibat

Alhamdulillah! Saya sangat berpuas hati.Semoga dapat menunaikan Umrah dengan Hagel Travel & Tours lagi, Insya Allah. JazakaAllahu Khair. Para pegawai yang sangat perihatin. Terbaik!

Saya sangat berpuas hati dengan Hagel Travel & Tours. Keseluruhannya terator, cekap dan baik. Syabas! Saya doakan syarikat Hagel Travel & Tours terus maju untuk selamanya! Amin.

Insya Allah kalau diberi kesempatan untuk saya dan keluarga pergi ke Haji & Umrah saya akan menggunakan khidmat Hagel Travel & Tours. Terima Kasih banyak-banyak kerana telah member layanan yang terbaik

Cukup berpuas hati dengan keseluruhan khidmat yang diberikan.

Sangat memuaskan.Mutu perkhidmatan dan kecekapan mutawif. Secara peribadi, amat senang dengan bilangan jemaah yang tidak terlalu ramai. Ingin merakamkan setinggi perhargaan kepada pihak Hagel Travel & Tours dengan terlaksananya Umrah saya.

Ustaz Lazim seorang yang penyabar, sangat baik dan perhatin. Terima Kasih!

Alhamdulillah dari mula perjalanan, pengakutan dan penginapan, semuanya berjalan lancar.Semua pegawai, mutawwif dan tour leader baik-baik belaka.Mutu perkhidmatan dan persembahan mereka amat menyelar dan mengembirakan saya. Saya tidak keberatan untuk mengikut Hagel Travel & Tours sekali lagi dan rekomen teman teman dan sanak saudara.

Sestematic, disiplin yang amat tinggi. Berdedikasi, penuh kesabaran, mudah faham, buat urusan dengan penuh Amanah, lucu dan sangat peramah dan prihatin (caring) 'Solid team work by Hj Haris & Hj Jalil'. We are super happy with the service and would like to come back with them again and again, Insya Allah

Alhamdulillah, semua berjalan dengan lancar. In the future kalau ada rezeki, kita akan pilih Hagel Travel & Tours Pte Ltd lagi. Insya Allah

Setelah empat kali saya sekeluarga menunaikan Umrah, agen ini yang terbaik sekali. Umrah yang dikelolakan oleh Ustaz Lazim adalah yang terbaik.Ramah mesra pegawai waktu makan di restoran. Keperihatinan terhadap jemaah yang uzur atau sakit.

Keep up the good work! You have a very wonderful team who is always there to help when needed

We wish to Thank Ustaz Lazim and Zaki for their excellent services and patient with us. Would fully recommend my families and friends to you in future

You have such a wonderful caring staff. Excellence service by Miss Naz. From the day we started till the end. Well done to Hagel Travel & Tours Pte Ltd. I will definitely will recommend/introduce your service to my counterparts without any fear. Once again thank you for your 6 star services!

I would like to Thank Ustaz Lazim for the excellent job! While guiding us through our Umrah, you were very professional and also patient. Your great sense of humor made our trip very knowledgeable and enjoyable. I would love to go again with Hagel Travel & Tour in near future. Thank you once again from